TERMS & CONDITIONS

Kynova Healthcare Hub

Effective Date: 07, 22, 2026

Last Updated:07, 22, 2026

1. ACCEPTANCE OF THESE TERMS

Welcome to www.kynovahealth.com (the “Website”), operated by Kynova Healthcare Hub (“Kynova,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our Website, as well as your interactions with Kynova Healthcare Hub in connection with our healthcare services.

By accessing or using our Website, requesting information, scheduling appointments, communicating with our team, or receiving services from Kynova Healthcare Hub, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of the Website.

2. ELIGIBILITY

The Website is intended for individuals who are at least eighteen (18) years of age or who are accessing the Website under the supervision or authorization of a parent or legal guardian.

By using the Website, you represent that:

You have the legal capacity to enter into these Terms.
Any information you provide is accurate and complete.
You will update your information when necessary.
Your use of the Website complies with applicable laws.

3. ABOUT KYNOVA HEALTHCARE HUB

Kynova Healthcare Hub is a private healthcare clinic located in Guadalajara, Jalisco, Mexico.

We provide medical consultations, diagnostic services, treatments, rehabilitation programs, aesthetic medicine, men’s health services, and other healthcare services offered through our clinical practice.

Our Website is intended to provide general information about our services, facilitate communication with prospective and existing patients, and support appointment scheduling and patient engagement.

4. MEDICAL SERVICES

Medical services offered by Kynova are provided exclusively by qualified healthcare professionals acting within the scope of their professional licenses and applicable laws.

Availability of services may vary depending on:

Medical evaluation
Patient eligibility
Clinical judgment
Availability of specialists
Scheduling
Applicable regulations

Nothing on this Website guarantees that a specific treatment, procedure, physician, or service will be available in every circumstance.

5. NO GUARANTEE OF RESULTS

Medicine involves individualized clinical judgment, and outcomes vary from patient to patient.

Accordingly:

No treatment outcome is guaranteed.
Individual results may differ.
Information presented on the Website should not be interpreted as a promise or guarantee of medical success.
Testimonials, before-and-after photographs, or patient experiences do not guarantee similar results for future patients.

All treatment recommendations are based on the clinical evaluation of each individual patient.

6. WEBSITE CONTENT

The content available on this Website is provided solely for informational and educational purposes.

Although Kynova strives to maintain accurate and current information, medical knowledge evolves continuously.

Accordingly, we do not warrant that:

All information is complete.
All information is current.
All information is free from errors.
Every medical topic has been fully addressed.

Website content should not replace professional medical evaluation or individualized healthcare advice.

7. NO EMERGENCY SERVICES

The Website is not intended for medical emergencies.

If you believe you are experiencing a medical emergency, you should immediately contact your local emergency services or seek emergency medical attention at the nearest qualified healthcare facility.

Electronic communications through this Website, including contact forms or email inquiries, should never be used for urgent or emergency medical situations.

8. APPOINTMENT REQUESTS

Submitting an appointment request through our Website does not create a physician-patient relationship and does not constitute confirmation of an appointment.

Appointments become confirmed only after:

Review by Kynova Healthcare Hub.
Confirmation from our staff.
Agreement on the appointment date and time.

Kynova reserves the right to decline or reschedule appointment requests when necessary for clinical, operational, or legal reasons.

9. PATIENT RESPONSIBILITIES

Patients are responsible for providing complete, truthful, and accurate information regarding their medical history and any other information reasonably requested during the course of care.

Patients agree to:

Follow medical recommendations provided by their healthcare professionals.
Inform Kynova of changes to their health status that may affect treatment.
Attend scheduled appointments or provide timely notice if cancellation or rescheduling is necessary.
Comply with clinic policies communicated before or during treatment.

Failure to provide accurate or complete information may affect the ability of Kynova to safely provide medical care.

10. INFORMED CONSENT

Certain medical procedures, diagnostic evaluations, treatments, or interventions require informed consent.

Where applicable, patients will receive separate informed consent documentation describing:

The nature of the proposed treatment.
Expected benefits.
Potential risks.
Reasonable alternatives.
Possible complications.
The opportunity to ask questions before proceeding.

Execution of an informed consent document is a condition of receiving those healthcare services where required by applicable law or clinical practice.

11. INTERNATIONAL PATIENTS

Kynova Healthcare Hub welcomes patients from outside Mexico.

International patients are responsible for ensuring compliance with any travel, immigration, visa, insurance, vaccination, or other legal requirements applicable to their travel and stay in Mexico.

While Kynova may provide general logistical assistance when appropriate, responsibility for meeting governmental travel requirements remains with the patient.

12. COMMUNICATIONS

By contacting Kynova Healthcare Hub or providing your contact information, you consent to receive communications related to:

Appointment scheduling
Treatment coordination
Administrative matters
Follow-up care
Billing (if applicable)
Requested information
Service updates

Marketing communications will only be sent in accordance with applicable law and your communication preferences.

13. INTELLECTUAL PROPERTY

Unless otherwise indicated, all content available on this Website is the exclusive property of Kynova Healthcare Hub or is used under appropriate license.

This includes, but is not limited to:

Logos
Trademarks
Trade names
Service marks
Website design
User interface elements
Graphics
Icons
Photography
Videos
Illustrations
Medical content
Educational materials
Text
Documents
Downloadable resources
Software
Source code (where applicable)

These materials are protected under applicable intellectual property laws, including copyright, trademark, and unfair competition laws.

Nothing contained on this Website grants any license or right to use any intellectual property without the prior written consent of Kynova Healthcare Hub.

14. LIMITED LICENSE TO USE THE WEBSITE

Kynova grants users a limited, revocable, non-exclusive, non-transferable license to access and use this Website solely for lawful personal and informational purposes.

Users may not:

Copy Website content for commercial purposes.
Modify any Website materials.
Reverse engineer any portion of the Website.
Reproduce, distribute, publish, or sell Website content.
Create derivative works.
Remove copyright or trademark notices.
Use automated software, bots, crawlers, or scraping technologies without written authorization.

Any unauthorized use immediately terminates this license.

15. USER CONDUCT

Users agree to use the Website responsibly and in compliance with applicable laws.

Users shall not:

Submit false or misleading information.
Attempt unauthorized access to our systems.
Upload malicious software.
Interfere with Website operation.
Transmit unlawful, offensive, or defamatory content.
Violate intellectual property rights.
Use the Website for fraudulent purposes.
Impersonate another individual or organization.

Kynova reserves the right to suspend or terminate access for users who violate these Terms.

16. APPOINTMENTS, CANCELLATIONS, AND RESCHEDULING

Appointment requests submitted through the Website remain subject to confirmation by Kynova Healthcare Hub.

Patients who need to cancel or reschedule an appointment are encouraged to notify the clinic as early as reasonably possible.

Kynova reserves the right to modify appointment schedules when necessary due to:

Clinical priorities
Physician availability
Operational requirements
Patient safety
Unforeseen circumstances

Whenever possible, reasonable notice will be provided.

17. FEES AND PAYMENT

Information presented on this Website regarding treatments or services is intended for informational purposes only and should not be interpreted as a binding quotation.

Treatment costs may vary depending on:

Individual diagnosis
Medical evaluation
Clinical complexity
Treatment plan
Additional procedures
Follow-up requirements

A personalized treatment plan and applicable fees will be discussed directly with the patient before services are provided.

Unless otherwise agreed in writing, payment terms will be communicated separately.

18. THIRD-PARTY LINKS

The Website may contain links to third-party websites, resources, or services for informational purposes.

Kynova Healthcare Hub does not control and is not responsible for:

Third-party content
Accuracy of external information
Security practices
Privacy policies
Availability of third-party services

Accessing third-party websites is done at the user’s own risk.

19. DISCLAIMER OF WARRANTIES

This Website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Kynova Healthcare Hub disclaims all warranties, whether express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Continuous availability
Error-free operation
Virus-free performance

While we strive to maintain accurate and secure information, we cannot guarantee uninterrupted access or the absence of technical issues.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Kynova Healthcare Hub shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

Use of the Website
Inability to access the Website
Reliance on Website content
Technical interruptions
Unauthorized access to Website systems
Third-party websites linked from the Website

Nothing in these Terms excludes or limits liability where such limitation is prohibited under applicable law, including liability arising from intentional misconduct, gross negligence, or obligations imposed by mandatory healthcare regulations.

21. INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless Kynova Healthcare Hub, its directors, officers, physicians, employees, affiliates, contractors, and representatives from and against any claims, damages, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising out of:

Violation of these Terms.
Misuse of the Website.
Submission of false information.
Violation of applicable laws.
Infringement of third-party rights.

This obligation survives termination of these Terms.

22. FORCE MAJEURE

Kynova Healthcare Hub shall not be responsible for delays or failures in performance resulting from events beyond its reasonable control, including but not limited to:

Natural disasters
Earthquakes
Floods
Fires
Pandemics
Public health emergencies
Government actions
Labor disputes
Telecommunications failures
Cybersecurity incidents
Power outages
Transportation disruptions

Where feasible, affected services will be resumed as soon as reasonably possible.

23. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the United Mexican States.

Nothing in these Terms shall limit any mandatory rights granted to consumers under applicable laws of their country of residence where such protections cannot legally be waived.

24. DISPUTE RESOLUTION

Kynova Healthcare Hub encourages the prompt and amicable resolution of any concern related to the Website or our services.

Before initiating legal proceedings, users agree to make reasonable efforts to resolve disputes by contacting:

info@kynovahealth.com

If a dispute cannot be resolved informally, it shall be submitted to the competent courts located in Guadalajara, Jalisco, Mexico, unless mandatory law provides otherwise.

25. ELECTRONIC COMMUNICATIONS

By using the Website or communicating electronically with Kynova Healthcare Hub, you consent to receive communications electronically.

Electronic communications, including emails and Website notices, satisfy any legal requirement that such communications be in writing, where permitted by applicable law.

26. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Any invalid provision shall be interpreted, to the greatest extent possible, in a manner consistent with its original intent and applicable law.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, and any additional legal notices published on the Website, constitute the entire agreement between you and Kynova Healthcare Hub regarding your use of the Website.

They supersede all prior or contemporaneous communications, representations, or agreements relating to the Website.

28. CHANGES TO THESE TERMS

Kynova Healthcare Hub reserves the right to modify these Terms at any time.

When material changes are made, the updated version will be published on this Website together with the revised “Last Updated” date.

Continued use of the Website after such changes constitutes acceptance of the updated Terms.

29. CONTACT INFORMATION

If you have questions regarding these Terms & Conditions, please contact:

Kynova Healthcare Hub

Guadalajara, Jalisco, Mexico

Email: info@kynovahealth.com

30. EFFECTIVE DATE

Effective Date: 07, 22, 2026

Last Updated: 07, 22, 2026